Refund policy

Return & Refund Policy Last updated: July 21, 2026

Your satisfaction is our priority. Because we make food, we handle this a little differently from a typical store — for safety reasons we can't accept physical returns of food products once they've shipped. But if anything's wrong, we'll make it right.

Our guarantee If you're not happy with your order, email us at hello@grainify.co within 30 days of delivery and we'll offer a refund or replacement. No need to ship anything back.

Damaged, defective, or wrong items Please check your order when it arrives. If something's damaged, defective, or incorrect, email hello@grainify.co within 7 days with your order number and a photo, and we'll send a replacement or issue a refund.

Refunds Approved refunds go to your original payment method. Please allow 5–10 business days for your bank to post it.

Cancellations & changes Need to change or cancel? Email hello@grainify.co as soon as possible — we can usually adjust orders before they're fulfilled.

Non-refundable: gift cards, and orders reported more than 30 days after delivery.